Enterprise in VIP: Renewals and Compliance

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Title Enterprise in VIP: Renewals and Compliance
Description As an Adobe enterprise in VIP customer, your licenses for each product are up for renewal every year. Learn more about Renewal compliance.
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Path /ca/enterprise/using/enterprise_in_vip_renewals_compliance.html
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Enterprise&TeamsLearn&SupportGetStartedUserGuideEnterpriseinVIP:RenewalsandComplianceSearchLastupdatedon2021-07-08AdobeEnterprise&Teams:AdministrationguidePlanyourdeploymentBasicconceptsLicensingIdentityUsermanagementAppdeploymentAdminrolesDeploymentGuidesNamedUserdeploymentguideSDLdeploymentguideDeployCreativeCloudforeducationDeploymentguideIntegrationwithCanvasLMSIntegrationwithBlackboardLearnConfiguringSSOforDistrictPortalsandLMSsKivutoFAQPrimaryandSecondaryinstitutioneligibilityguidelinesSetupyourorganizationSetupidentityIdentitytypes|overviewSetuporganizationwith EnterpriseIDSetuporganizationwith FederatedIDSSOoverviewSetupAzureConnectorandsyncSetup SSOwithMicrosoftviaAzureOIDCAddAzureSynctoyourdirectoryAzureConnectorFAQSetupGoogleFederationandsyncSetup SSOwithGoogleFederationAddGoogleSynctoyourdirectoryGooglefederationFAQGenericSAMLSetupSSOwithotherSAMLprovidersSetupSSOwithMicrosoftAzureADFSSSOCommonquestionsSSOTroubleshootingEducationSSOConfigureSSOforDistrictPortalsandLMSCommonquestionsDovetailVerifyownershipofadomainAddandmanagedomainsLinkdomainstodirectoriesUsedirectorytrusttoaddpre-claimeddomainsMigratetonewauthenticationproviderAssetsettingsAuthenticationsettingsPrivacyandsecuritycontactsConsolesettingsManageencryptionManageproductsandentitlementsManageusersOverviewAdministrativerolesUsermanagementtechniquesManageusersindividually  Managemultipleusers(BulkCSV)UserSynctool(UST)UsermanagementAPI(UMAPI)MicrosoftAzureSyncGoogleFederationSyncChangeuser'sidentitytypeManageusergroupsManagedirectoryusersManagedevelopersMigrateexistinguserstotheAdobeAdminConsoleMigrateusermanagementtotheAdobeAdminConsoleManageproductsandproductprofilesManageproductsManageproductprofilesforenterpriseusersManageself-servicepoliciesManageappintegrationsManageproductpermissionsintheAdminConsole  Enable/disableservicesforaproductprofileSingleApp|CreativeCloudforenterpriseOptionalservicesManageSharedDevicelicensesWhat'snewDeploymentguideCreatepackagesRecoverlicensesMigratefromDeviceLicensingManageprofilesLicensingtoolkitSharedDeviceLicensingFAQManagestorageandassetsStorageManageenterprisestorageAdobeCreativeCloud:UpdatetostorageManageAdobestorageAssetmigrationAutomatedAssetMigrationAutomatedAssetMigrationFAQ  ManagetransferredassetsReclaimassetsfromauserStudentassetmigration|EDUonlyAutomaticstudentassetmigrationMigrateyourassetsManageservicesAdobeStockAdobeStockcreditpacksforteamsAdobeStockforenterpriseUseAdobeStockforenterpriseAdobeStockLicenseApprovalCustomfontsAdobeAssetLinkOverviewCreateusergroupConfigureAdobeExperienceManager6.xAssetsConfigureandinstallAdobeAssetLinkManageassetsAdobeAssetLinkforXDAdobeSignSetupAdobeSignforenterpriseorTeamsAdobeSign-TeamfeatureAdministratorManageAdobeSignontheAdminConsoleCreativeCloudforenterprise-freemembershipOverviewGettingstartedDeployappsandupdatesOverviewDeployanddeliverappsandupdatesPlantodeployPreparetodeployCreatepackagesPackageappsviatheAdminConsoleCreateNamedUserLicensingPackagesAdobetemplatesforpackagesManagepackagesManagedevicelicensesSerialnumberlicensingCustomizepackagesCustomizetheCreativeClouddesktopappIncludeextensionsinyourpackageDeployPackages DeploypackagesDeployAdobepackageswithSCCMDeployAdobepackageswithARDInstallproductsintheExceptionsfolderUninstallCreativeCloudproductsUseAdobeprovisioningtoolkitenterpriseeditionAdobeCreativeCloudlicensingidentifiersManageupdatesChangemanagementforAdobeenterpriseandteamscustomersDeployupdatesAdobeUpdateServerSetupTool(AUSST)AUSSTOverviewSetuptheinternalupdateserverMaintaintheinternalupdateserverCommonusecasesofAUSST  TroubleshoottheinternalupdateserverAdobeRemoteUpdateManager(RUM)UseAdobeRemoteUpdateManagerChannelIDsforusewithAdobeRemoteUpdateManagerResolveRUMerrorsTroubleshootTroubleshootCreativeCloudappsinstallationanduninstallationerrorsQueryclientmachinestocheckifapackageisdeployedCreativeCloudpackage"InstallationFailed"errormessageCreatepackagesusingCreativeCloudPackager(CC2018orearlierapps)AboutCreativeCloudPackagerCreativeCloudPackagerreleasenotesApplicationpackagingCreatepackagesusingCreativeCloudPackagerCreatenamedlicensepackagesCreatepackageswithdevicelicensesCreatealicensepackageCreatepackageswithserialnumberlicensesPackagerautomationPackagenon-CreativeCloudproductsEditandsaveconfigurationsSetlocaleatsystemlevelManageyouraccountManageyourTeamsaccountOverviewUpdatepaymentdetailsManageinvoicesChangecontractownerAssignlicensestoaTeamsuserAddproductsandlicensesRenewalsTeamsmembership:RenewalsEnterpriseinVIP:RenewalsandcompliancePurchaseRequestcomplianceValueIncentivePlan(VIP)inChinaVIPSelecthelpReports&logsAuditLogAssignmentreportsContentLogsGethelpContactAdobeCustomerCareSupportoptionsforteamsaccountsSupportoptionsforenterpriseaccountsSupportoptionsforExperienceCloud Toviewtherenewaldetailsofyourplan,navigatetoAccount > Account intheAdminConsole.RenewalWindowAsanAdobeenterpriseinVIPcustomer,yourlicensesforeachproductareupforrenewaleveryyear.Adobeprovidesyouarenewalwindowpriorandafteryouranniversarydatetorenewyourproductlicensesanytimeduringthisrenewalwindow.Whenyourrenewalwindowopens,thefollowingmessageisdisplayedatthetopoftheOverviewandProductstabsintheAdminConsolepromptingyoutorenewyourlicenses."Youranniversarydateis<anniversarydateandtime>.Contactyouraccountmanagerat<reseller>torenewyoursubscriptionormakeotherchanges."Throughouttherenewalwindow,messagesaredisplayedintheAdminConsoledependingonifyouhavenotrenewedyourlicensesorifyouhaverenewedyourlicensespartially.AfterRenewalwindowclosesAnylicensesthatarenotrenewedduringtherenewalwindow,expire.Inthisscenario,youmustcontactyourresellertopurchaseanewsubscription.Ifyouplacetherenewalorderanytimeinyourrenewalwindow,youreceiveanorderconfirmationemail.Licenserenewalstatus:SummarynumbersAnytimeintherenewalwindow,youcanviewthestatusofyourlicensesintheProductstaboftheAdminConsole.Thelicensestatusthatisdisplayeddependsonthepurchasesthatyouhavemadeandtheperiodinyourrenewalwindowwhenyouareviewingthisstatus.Totallicenses:Thenumberoflicensesthatyouhavepurchased.Usedlicenses:Thenumberoflicensescurrentlyinuseforaspecificproduct.Needrenewal:Shownonlyduringyourrenewalwindow,thisnumberindicatesthenumberofassignedlicensesthathaven'tyetbeenrenewed.Iftheselicensesarenotrenewedintherenewalwindow,theusersusingtheselicensesloseaccess.Thisnumberisnotshownduringrenewalwindowifyourenewallormorelicensesthanyouarecurrentlyusing.NeedPayment:ThenumberoflicensesforwhichyouplacedapurchaserequestbyusingtheAddLicensesorAddProductsworkflowintheOverviewtabandforwhichpaymentispending.Thisstatusisdisplayedanytimeyouhaveunpaidlicensesthatyouaddedduringyourterm.NoAccess:Ifyouhaveashortfalloflicensesforwhichyouhavenotmadethepaymentintherenewalwindow,theexcessusersloseaccesstotheproductstowhichtheywereassigned.Thefollowingsectionsinthisdocumentexplainthedifferentscenariosdependingonhowyoumanageyourlicensesduringyourrenewalwindow.Thesectionsalsodetailthestepsthatyoucantaketorenewyourlicenses;ormanageyourlicenses,incaseyourenewyourlicensespartially.Scenario1:CompleterenewalIfyourenewallormorelicensesthanyouarecurrentlyusing,thefollowingmessageisdisplayedatthetopoftheOverviewandProducts tabsintheAdminConsole:"Thanksforrenewingyoursubscription.Youcanaddadditionallicensesbyplacinganorderwithyouaccountmanagerat<reseller>."Thesummarynumbersreflectyournewlicensecount.Scenario2:PartialrenewalStatusbeforeanniversarydateIfyourenewsomeofyourlicensesandyouranniversarydatehasnotyetpassed,thefollowingmessageisdisplayedatthetopoftheOverviewandProducts tabsintheAdminConsole:"Yourrenewalonlycoversapartialnumberofyourcurrentlicenses.Placeanorderwithyouraccountmanagerat<reseller>before<anniversarydateandtime>torenewremaininglicensesormakeotherchanges."StatusafteranniversarydateIfyouhaverenewedsomeofyourlicensesandyouranniversarydatehaspassed,thefollowingmessageisdisplayedatthetopoftheOverviewandProducts tabsintheAdminConsole:"Yourrenewalonlycoversapartialnumberofyourcurrentlicenses.Placeadditionalrenewalorderswithyouraccountmanager<reseller>by<anniversarydateandtime>toavoidserviceinterruption."TheProductpagefortheproductthatyouhavemadeapartialrenewalalsodisplaysthelicenserenewalstatus.Inthiscase,youseetheshortfallrepresentedbyNeedRenewalstatus:Aftertheanniversarydatehaspassed,ifthenumberoflicensesconsumedismorethanthenumberoflicensesavailable,theexcesslicensesmustberenewed.Youcanchoosetotakeoneofthefollowingactionsafterpartiallyrenewingyourlicenses:Placeanorderfortheremaininglicenses.Unassignusersfromthatproducttoaccommodatetheshortfalloflicenses. IfyoudonottakeeitherofthesestepsbeforetheendofthegraceperiodmentionedinthenotificationonAdminConsole,thentheexcesslicensesareautomaticallyunassigned.Theuserswhoareunassignedfromtheproduct,aretheusersthathavebeenmostrecentlyassignedtothisproduct.ToviewthelistofusersthatwillbeunassignedclickNeedRenewalintheupperleftcorneroftheAllUserstab.UnassignusersfromtheproductsYoucanunassignusersfromaproductintheUserstabforthatproduct.Seehowto removeusersandusergroupsfromaproduct.IfyouunassignauserwhoisnotpartoftheUsersNeedRenewallist,thefirstuserinthatlistisremovedfromthelist.Thiscontinuesasyoukeepunassigningusersfromthisproduct.Afteryouhavemanagedthelicenseshortfall,theassignedlicensesmustbethesameastheavailablelicenses.TheNeedRenewalindicatorisnolongerdisplayedasyouhavenolicenseshortfall.Note:IfthereareusersontheUsersNeedRenewallistthatyouwanttounassign,youdonotneedtotakeanyaction.Theseusersareautomaticallyremovedwhenthegraceperiodisover.Scenario3:DidnotrenewIfyoudonotrenewanylicensesforaproductanytimeduringyourrenewalwindow,youseethefollowingmessageafteryourrenewalwindowcloses:"YourVIPsubscriptionexpiredon<anniversarydateandtime>.Contactyouraccountmanagerat<reseller>topurchaseanewsubscriptionormakeotherchanges."Inthiscase,youcannolongersimplyrenew.Purchaseanewsubscriptionandassignusersafresh.SignintoyouraccountSigninManageAccountQuickLinksViewyourappsManageyourplansLegalNotices   |   OnlinePrivacyPolicyEnterprise&Teams<SeeallappsLearn&SupportGetStartedUserGuideAsktheCommunityPostquestionsandgetanswersfromexperts.AsknowContactUsRealhelpfromrealpeople.Startnow^ BacktotopLanguageNavigationLanguageNavigationChooseyourregionSelectingaregionchangesthelanguageand/orcontentonAdobe.com.AmericasBrasilCanada-EnglishCanada-FrançaisLatinoaméricaMéxicoUnitedStatesAsiaPacificAustraliaHongKongS.A.R.ofChinaIndia-EnglishNewZealandSoutheastAsia(IncludesIndonesia,Malaysia,Philippines,Singapore,Thailand,andVietnam)-English中国中國香港特別行政區台灣地區日本한국Europe,MiddleEastandAfricaAfrica-EnglishBelgië-NederlandsBelgique-FrançaisBelgium-EnglishČeskárepublikaCyprus-EnglishDanmarkDeutschlandEestiEspañaFranceGreece-EnglishIrelandIsrael-EnglishItaliaLatvijaLietuvaLuxembourg-DeutschLuxembourg-EnglishLuxembourg-FrançaisMagyarországMalta-EnglishMiddleEastandNorthAfrica-EnglishNederlandNorgeÖsterreichPolskaPortugalRomâniaSchweizSlovenijaSlovenskoSuisseSuomiSvizzeraTürkiyeUnitedKingdomБългарияРоссияУкраїнаالشرقالأوسطوشمالأفريقيا-اللغةالعربيةישראל-עבריתSverige
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